Overweight fees start at $50 for bags weighing between 51 and 60 pounds and increase to $75 for bags weighing 61-100 pounds. more. Delta, for example charges $40 to boost coverage from $3300 to $4000 and an additional $50 for coverage from $4000 to $5000. Steps. The service includes inspection of the damaged baggage item and the option to have it repaired or to receive a straightforward replacement item of baggage. I had a flight from San Diego to NYC and never received my bag, I have been calling them for almost a month, after wait for over an hour I am always told that they will see what happened and will call me back. Individual checked bags may not exceed maximum linear dimensions of 62 inches (158 cm) including handles and wheels. I went to retrieve my luggage at the baggage carousel and was stunned when one of my suitcases arrived open and missing several items. Claim Lost or Delayed Baggage: Sun Country Airlines. As it converts its business model to that of an ultra-low-cost carrier, Twin Cities-based Sun Country Airlines has come out with details of new fares and fees, which are effective now for travel beginning January 19.The airline’s new product is called Bundle & Go pricing; the lowest fare level, called Grab & Go, allows travelers to carry on one personal item to stow under the … The reason for this is that the hand baggage in the compartment must have clearance above the seat, because it is there stowed during flight.. We work for our money and want to get our money's worth and this was a huge disappointment. And that even extends to low-cost carriers like Sun Country. In many countries, Dolfi 1920 Baggage services offers a free collection and delivery service for the baggage, avoiding any complicated processes and additional costs. Staff was pleasant but slow and more interested in conversations than service, People from rows 4 back were allowed to use the 1st class bathroom, so people were walking the aisle the entire flight. Sun Country A, Manager at Sun Country Airlines, responded to this review. Sun Country Airlines damaged baggage policy. If you still looking for a suitable trolley for carry on, here the three best sellers on Amazon are listed. Sun Country Airlines: baggage damage - See 3,059 traveler reviews, 187 candid photos, and great deals for Sun Country Airlines, at Tripadvisor. However they never call. Checked bags can weigh a maximum of 50 pounds (23 kg) or will be subject to overweight fees. Eric Flannery | Greater Minneapolis-St. Paul Area | Senior Director Of Operations at Sun Country Airlines | 500+ connections | View Eric's homepage, profile, activity, articles You are allowed to purchase main items and you must keep the invoice to receive a refund from the Sun Country Airlines later. You can find a free online calculator here. What I didn’t realize is that Sun Country doesn’t allow customers to check-in to get their boarding pass online. US airline Sun County Airlines is suing the company it hired last year to handle all ground operations at Minneapolis-St. Paul (MSP) International Airport as says it is responsible for a slew of flight delays, lost baggage and a 600 per cent spike in customer complaints, a report on kstp.com claims.. I could list more, but I already sound "spoiled, rich" which we are not. Sun Country Airlines is suing an airport services firm it says created flight and baggage disruptions that damaged its reputation and finances. Just like fellow budget carrier Spirit Airlines, Sun Country has made some noticeable changes to improve safety while flying.Yet some things remain largely unchanged from those blissful pre-pandemic travel days: no social … We have used this carrier a number of times now and have had good service on time travel mostly. Sun Country Airlines Checked Baggage Allowance. sun country airlines social media user policy: facebook At Sun Country, we want everyone to enjoy their experience here and welcome all questions and commentary, including criticism. Passengers must have sufficient evidence that this is the case when making a claim. Written notice of the claim must be given to Sun Country Airlines at any of its offices within 45 days after the alleged occurrence of the events giving rise to the claim. Cold everything! I had no bags to check and with any other airline this has been more than enough time. But if it has happened to you, we may be able to help you claim up to $1,525 – $3,500 per passenger in either Sun Country Airlines baggage delay compensation or Sun Country Airlines baggage loss compensation. The fees for checking overweight baggage on Sun Country are charged in addition to any excess baggage fees. Bags weighing 51-60 pounds will be charged an extra $20. For inquiries regarding delayed or damaged baggage, please call SUN Country toll-free hotline at US 888-359-5586 for assistance. If your bags are lost or damaged, make sure you report the problem to Sun Country Airlines immediately. If an Sun Country Airlines has lost your luggage and has not been able to return it within 21 days, the Sun Country Airlines must pay compensation to the air passengers for the lost baggage and the contents of the bag. They also do not have a kiosk at the airport where customers can get their boarding pass like every other airline. On Time, clean plane with proper service. Sun County is suing the company it hired last year to handle all ground operations at MSP, saying it’s responsible for a slew of flight delays, lost baggage… The agent said that her supervisor will come over after the flight takes off. ??? According to the Montreal Convention, the Sun Country Airlines is liable for any issues with regards to checked luggage during the journey. Check in was great, as usual. Sun Country now operates like an ultra-low-cost carrier in some ways and more like a traditional carrier in other aspects. First Bag: Second Bag: The invoices can be sent to us together with the filing of the claim for the delay of your luggage. Currently, we recommend that you file baggage compensation claims directly with the Sun Country Airlines. Had to wait to use the BR when we needed it. At the time of writing, 1 SDR equals 1.24 € and 1,131 SDRs are approximately 1,400 €. I arrived an hour prior to my departing flight. Dial Sun Country Airlines phone number and get detailed information about the damaged or lost bags. Fortunately, U.S. law requires airlines to compensate you up to $3,300 if your belongings are lost or damaged. If the Sun Country Airlines offers you a cash payment or an alternative bag instead, our recommendation is to agree to their offer. The hand baggage limit for passengers on Sun Country Airlines is one personal item and a carry-on bag. The personal item must measure no more than 17 x 13 x 9 inches, and be able to stow under the seat. -On international flights, all baggage must pass customs inspection, as required by U.S. and international laws. Sun Country Airlines review from Eagan, Minnesota rated 4.2/5.0: ON June 30 2018 I flew to Vegas on your airline flight SY105. 2. To report your delayed or missing bag, you can do it at the airport or by filling out a form here. We have flown Sun Country for many years, We fly 2x a year to Mexico.= 4 flights! Remember that you must file a claim no later than 21 days from the date of your flight. If the luggage is lost, replacement purchases of contents, plus purchase of a new suitcase. Even if the Sun Country Airlines returns your suitcase after 21 days, your baggage is considered lost under the Montreal Convention, the Sun Country Airlines still has liability and must pay you compensation. About 20 minutes later an agent comes out of an office and states that it is their policy to close boarding 45 minutes prior to boarding. Every ticket permits passengers to bring one personal item with them. This amount is paid once per person for any checked luggage, regardless of whether the suitcase was shared with someone else or not. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control during transportation (subject to maximum limits on liabilities). Cold pasta salad of some sort. However, the Sun Country Airlines is not liable for any luggage problems which are caused due to a defect in the item, or if the passenger is responsible – for example, not packing fragile items properly. 26 Jun, 2017 in Sun Country Airlines by Editor Checked Baggage Allowance Each checked bag is not to exceed 62 linear inches (length plus width plus height) or 50 pounds. Lost luggage compensation is not something most passengers are aware of, even though Sun Country Airlines lose, damage, or delay thousand of bags every year. In case your checked baggage is damaged, delayed or lost, you must provide preliminary notice to Sun Country Airlines before leaving the airport terminal. In the event of damaged baggage, the repair or value of the baggage, or any damaged contents. The maximum hand baggage allowance by Sun Country Airlines must not exceed a certain size.. I alerted the staff about this, they filled out a form. It happened 25 days ago and I still not knowing where is my bag. Your flight was delayed for more than 3 hours. Sun Country Airlines offers affordable flights and vacation packages to destinations across the U.S. and in Mexico, Central America, and the Caribbean. By paying a relatively small fee, you can up the coverage to $5,000 on most airlines. Emergency purchases when baggage is delayed, however, the Sun Country Airlines is obliged to only pay for those items bought during the days that the passenger was waiting for their bags. and are usually very happy, this flight was different. Home » Airlines » Claim Lost or Delayed Baggage: Sun Country Airlines. Sun Country Airlines carry on size. Get $ 1,525 to $ 3,500 in compensation! The cost of travel is competitive with others and comfort is average. Carry-on bags must measure no more than 24 x 16 x 11 inches. The Sun Country Airlines Baggage Rules have changed after pandemic and so, here is the Sun Country Baggage Fees & Allowance 2021 Update. She also informed us that our options were to be on standby for a flight that takes off 4 days later or to pay $50 and get an airline credit. Sun Country Airlines is suing an airport services firm it says created flight and baggage disruptions that damaged its reputation and finances. Small exception on one flight being delayed by a medical emergency. Bags weighing over 100 pounds will not be accepted. Tripadvisor Plus Subscription Terms & Conditions. Sun Country Airlines - Damaged baggage Jul 21, 2018 @ Pissed Consumer Since boarding hadn’t even started yet I pleaded with the agent to give me my boarding pass and allow me to claim the seat that I paid for, explaining that my sister has Stage 4 Cancer and was going into surgery a few days later to have her tongue removed. In case your checked baggage is damaged, delayed or lost, you must provide preliminary notice to Sun Country Airlines before leaving the airport terminal. Sun Country Airlines is suing a former contractor, claiming the company's work led to several flight delays, lost luggage and customer complaints. Do you have a query related to the damaged bag? You have the legal right to claim compensation from the Sun Country Airlines if your checked-in luggage … In the experience of many suitcase damage claims, the claim duration is very long beside the compensation for the suitcase does not always cover the cost of the original baggage. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Sun Country Airlines flight delay compensation. Overweight baggage is considered any bag weighing more than 50lbs. Sun Country couldn’t care less about their passengers!!! More information here >> In short, you have the legal right to claim compensation from Sun Country Airlines if your checked-in luggage is delayed, lost or damaged. They did not show any sympathy or offer any refund or assistance so I can get to my sister. The lawsuit provides new details about how a cost-cutting effort last year backfired for the Eagan-based airline. If after your flight with Sun Country Airlines you received the suitcase and found that it was damaged, you have the right to receive adequate compensation for your suitcase. Associated fees might be applied. The Sun Country Airlines is obliged to pay up to 1,131 Special Drawing Rights (SDRs) to the passenger for any issues regarding luggage when they are deemed responsible. International law also protects you to a lesser extent if you're traveling overseas. Before you leave the airport, you must go to the Sun Country Airlines counter and report the damage to your luggage, the Sun Country Airlines will fill out a suitable form for you and forward it to its offices and further treatment. Sun Country has the worst customer service and absolutely no compassion for their customers. It is imperative to make a claim in person at the baggage service desk for Sun Country Airlines or filling out of the forms online. The agent told me that she had other things to do and left the area. We appreciate your feedback, and look forward to servicing you again! No-one wants to hear that their luggage has been delayed, or even worse, lost. I recently booked a last minute trip from LA to NY to visit my sister who has just been diagnosed with stage 4 cancer. Lost luggage compensation is not something most passengers are aware of, even though Sun Country Airlines lose, damage, or delay thousand of bags every year. We were late leaving the gate by 45 min. You have the legal right to claim compensation from the Sun Country Airlines if your checked-in luggage is delayed, lost, or damaged. Your luggage was damaged or lost on a flight with the Sun Country Airlines? The Minnesota-based airline it said made 350 workers redundant in March of … Submit your documents now and we will handle the claim on your behalf for the damage to the suitcase in front of the Sun Country Airlines. Sun Country Airlines has a strict weight limit of 50 pounds per checked bag, and overweight baggage fees will be assessed if your bag is more than 50 pounds. According to EU's air passenger rights outlined in Regulation (EC) No 261/2004, you may be entitled to up to €600 in Sun Country Airlines (SY) flight compensation if:. For short trips, limiting your luggage to one personal item could save you $60 or more round trip. Nothing was warm! More info … When I arrived there were no agents at the Sun Country counter. Similar to Allegiant, Frontier, Spirit, and United (Basic Economy), Sun Country Airlines charges a fee for any bag larger than a 17” x 13” x 9” personal item. -Styrofoam coolers are not accepted as checked or carry-on baggage. My 350.00 suitcase was badly damaged and I have not heard from SC regarding this, their new coe has done a horrible job, first class was my favorite on suncountry, now it is just horrible I will stick to delta. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Almost every aspect of the flying experience has changed during the pandemic. If yes, you are recommended to get in touch with the customer care officials. In the event of a cancelled flight, the airline didn't inform you about the cancellation 14 days in advance. SDR is an artificial currency consisting of US dollars, euros, yen, and pound sterling, which is calculated daily. Sun Country doesn’t charge you for a bag you can stow under your seat. All bags are charged for at Sun Country Airlines, except 1 personal item.However, the airport baggage checking fees are less compared to others. In case you do not have a record of the valuables that were in your portfolio, the Sun Country Airlines may reduce the amount of compensation to a minimum of 1,300 euros. In case your checked baggage is damaged, delayed or lost, you must provide preliminary notice to Sun Country Airlines before leaving the airport terminal. The liability in the case of destruction, loss or other Damage to Baggage or Baggage delay is limited to 1,288 SDRs per Passenger. I called the customer service number and waited for 45 minutes only to hear that “due to an overwhelming number of calls no agents are available. If you still did not agree to the offer or the Sun Country Airlines did not offer an alternative. Damaged luggage Last week I took a flight from Minneapolis to San Francisco on Sun Country Airlines. Five other passengers patiently waited along with me. Written notice of the claim must be given to Sun Country Airlines at any of its offices within 45 days after the alleged occurrence of the events giving rise to the claim. I never seen something similar. You have the legal right to claim compensation from Sun Country Airlines if your checked-in luggage is delayed, lost or damaged. This encompasses delay, damage, and loss of luggage which occurred while it was on the aircraft or under the care of the Sun Country Airlines. In case of a delay in receiving the luggage, the Sun Country Airlines must provide you with the payment for your missing belongings. Sports equipment such as skis, golf bags, fishing equipment, hockey, and lacrosse equipment will be accepted up to Sun Country Airlines' (SY) size and weight limits and will count as one checked bag/hold bag. This is the version of our website addressed to speakers of English in the United States. We have detailed information on claiming baggage compensation below. Review tags are currently only available for English language reviews. Written notice of the claim must be given to Sun Country Airlines at any of its offices within 45 days after the alleged occurrence of the events giving rise to the claim. I finally got in touch with an agent via phone the next day and explained what happened. We also have some user rules to make sure everyone has the best experience while they are here. This number is known for its high-quality services and maximum responsiveness. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We explained that we were there prior to the 45 minute cut off time and that we wanted to speak to a supervisor. Aid-Air offers to use the documentation services of its luggage contents for your next flight, to avoid such situations and with no choice not to receive the compensation you deserve. -Baggage determined by Sun Country gate agents to be unsuitable for transportation may not be checked. After 20 years of using this airline (when possible) we actually said, "time to start looking for other transportation" We "heard" that the new owners may be cutting 1st class to make more room so they can add more rows of seats...that means less and less leg room. For hand luggage and personal items, which the passenger takes on board with them, the Sun Country Airlines is only liable when they or their employees caused the damage. However, sometimes your bags are lost or damaged in transit, causing you significant stress and inconvenience. we treat ourselves to first class, as a gift to each other, but this time there were no warm towels offered, small beverages offered, food was served and it was the worst "picnic " lunch we have ever had. Please try again later”. We’ll calculate how much you’re eligible for under Europe’s EC 261 regulation and Montreal Convention, and we make claiming it simple. Could not tell what type of meat the sandwich was. Paying for Sun Country Airline baggage fees before you head to the airport could save you money on fees — $20 or more round trip. But when we pay for the 1st class, we expect something special. This means most travelers will have to pay a little more than the initial price shown just to … It is clear that Sun Country offers cheap prices by OVERBOOKING their flights to SCAM customers out of their money. Pay for baggage during booking. 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