He would require that post development run-off rates do not exceed the pre-development greenfield rates, as ... noise complaints have been received recently. We value complaints and use information from them to help us improve our services. Contact our Safer Communities team online or call 0800 028 5711 if you are having problems with your neighbours or others living near you, including: If someone's life or health is in danger call 999. Noise, neighbours, pets and pests . a routine first time request for a service like a missed bin? Guidance on Noise Nuisance. Includes neighbour disputes, reporting noise nuisance and looking after pets. Call 101 to report a problem out of office hours. issues that are in court or have already been heard by a court or a tribunal? The £3,000 structure acts as a sound barrier at Shedden Park. Laurence Reid, the director of the MacArts Centre on Bridge Street, Galashiels, has applied to extend the opening hours of its bar until midnight on Sunday, September 2, in order to host a student night. You can also find a mediator using the Scottish Mediation Network. Address: Council Headquarters AN extended alcohol licence has been granted to the organisers of a student ‘Moulin Rouge’ party, despite objections from neighbours. 3. (Scotland) Act 1994. We work with people regardless of whether they are a tenant, own their own home or rent from a private landlord. News Opinion Letters Readers Letters: Don't punish second home owners Alison Campsie reports on a call by Dr Michael Foxley for a significant increase of the Council Tax on second homes (January 15). You can make your complaint: using the online complaint form; by phoning Customer Advice and Support Services on 0300 100 1800 Scottish Borders Council received noise complaints about Greenloaning Mansion, known as the ‘party house’ by locals IN a case which could have implications for the Scottish Government’s new rules on short-term lets, the highest civil court in Scotland has backed Scottish Ministers over an appeal against a planning decision. TD6 0SA, Please see our dedicated pages for service updates, information and advice, Contact our Safer Communities team online, Practical tips on keeping your home and community safer, Terrorism, extremism and the Prevent strategy, the name of the person causing the problem, details of what is happening, including dates and times (diary sheets). Find out about owning and renting a property, council services and emergency planning. You can ask your vet to refer your dog to an animal behaviourist who is an expert and can suggest ways to improve your dog's behaviour. by phoning Customer Advice and Support Services on 0300 100 1800. Scottish Borders Council Consultees Flood Protection Officer: The site is not at risk in a 1 in 200 year event. This is when a neutral third party helps you and the person you have a dispute with solve your problem informally. Environmental Health: The change of hours to shoot every Sunday to 19:00 has the potential for noise complaints to arise from nearby properties. Melrose What is a complaint? Melrose This document is also available in pdf format (440k) CONTENTS. If the issue you want to raise is in relation to our action or lack of action, or about the standard of service we have provided, you may wish to make a formal complaint. If the issue you want to raise is one of the above, please report it online as we would not treat these issues as complaints. Sometimes a dog will bark because he is ill - anxiety is often the cause of barking. TD6 0SA, Please see our dedicated pages for service updates, information and advice, Contact Customer Advice and Support Service, Changes to services over the festive period. Figures just released show that the local authority was called on 298 occasions over the past three years by fed up neighbours. "The reports of excessive noise from the skate park are actually a direct result of the significant improvement to Shedden Park that Scottish Borders Council has … 3. SCOTTISH Borders Council has declared a climate emergency, despite concerns from some members of the authority’s ruling executive. 'Flow of history' The Ombudsman will normally only be able to act if you have followed the steps above. Animal disqualification orders. Auchencrow sits to the south-east of the existing and proposed kennels. The future of a Hawick bar is still hanging in the balance as a dispute continues between its owners and council officers over air conditioning and a series of complaints from a disgruntled neighbour. Scottish Borders Council Consultees Roads Planning: No objections. If you are in a Council Tax band E, F G or H property and are not currently getting Council Tax Reduction, you may qualify for a reduction equivalent to the difference between the new multiplier and the old multiplier. Scottish Borders Council has made a u-turn following a row over a huge wall blocking the view of a skate park in Kelso. The abatement notice can be delayed for up to 7 days while the council tries to get the person responsible to stop or restrict the noise. Mr and Mrs C disputed Scottish Borders Council (the Council)'s decision to take into account the value of Mr C's mother (Mrs A)'s former home when calculating her liability for residential costs when she was admitted to a care home. Scottish Borders Council operates an easy to follow along with complaints procedure. A court can ban you from owning or keeping animals, dealing in animals, or transporting animals. To qualify for the maximum reduction you must have limited savings and meet one of the following crite… There is no local discretion to change these multipliers. They say the huge majority of complaints are resolved at this stage. Advice is free and condfidential. But neighbours had contacted police and council officials to complain about noise coming from parties. Scottish Borders Council receive around 100 noise complaints each year 0 comment BARKING dogs, loud televisions and arguing neighbours are among the most common reasons for complaints about noise in the Borders. Scottish Borders Council made the move, in part, to help communities lead "healthier lifestyles". If something goes wrong or you are unhappy with our services, please tell us. a first time reporting of a fault like a pothole or a broken street light? Any details you give us are kept private. (Scotland) Act 2004. Last chance for Borderers to take part in Council … Councils are responsible for looking into complaints … Recommends that the increase in Sunday hours is allowed for a trial period for 6- 9 But neighbours had contacted police and council officials to complain about noise coming from parties. A council area in Scotland is an area made for local government.There is a total of 32 council areas in Scotland. The first step would be to telephone the complaints line on 0300 100 1800. They are all governed by unitary authorities called "councils". You should also go to your vet. Ask your local Council's Dog Warden to suggest other things. ... noise disturbance reduced by slower moving … The case before Selkirk Sheriff Court was deferred until next month and owner Ozzie Williamson was told to move the animal to another field. ... Scottish Borders Council investigated the claims and … After you report antisocial behaviour to us we will get in touch with you to talk about what has been happening and how we can help you resolve the matter. Call 101 to report a problem out of office hours. a request for compensation only like insurance or third party claim? (Scotland) Act 2004, and we have issued Antisocial Behaviour etc. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about public services in Scotland and may be able to independently take up a complaint on your behalf. Complete contact details are listed long with the way Scottish Borders Council will handle your complaint and what they re… What we need to know. OverviewThe complainant (the Solicitors) brought a complaint to the Ombudsman on behalf of their clients (Mr and Mrs C). When you are reporting antisocial behaviour to us, tell us: Diary sheets help us to evidence the case and determine the extent of the antisocial behaviour, as well as the best means of addressing it. Monday to Thursday: 8.45am-5pm Friday: 8.45am-3.45pm . We value both compliments and complaints and use the information they provide because to help us improve the services we deliver to you. As chairman of our community council, I have received numerous complaints from residents regarding the inability of the police to respond to incidents and complaints. (Scotland) Act 2004: noise nuisance guidance 3. laminate flooring: we have produced home improvements: noise guidancethat advises on the effects of hard flooring Section 71 of the Control of Pollution Act 1974 allo… The weather forecaster has said that icy stretches are likely to cause difficult travel conditions in the affected areas. Storm Christoph bringing rain and snow to the Scottish Borders. The council areas were created on 1 April 1996, under the provisions of the Local Government etc. For details including how we deal with your complaint please see our complaints procedure. Reston and Auchencrow Community Council: No objection, but the community council has serious concerns about this application, primarily due to potential noise impacts. a disagreement with a decision where a statutory right of appeal exists, for example in relation to council tax or planning? Ways to make your complaint. Scottish Borders Council had received complaints from locals about Charlie's loud crowing in the early hours. Newtown St. Boswells Noise from ventilation system Road safety ... Information request results to enquiries made by the applicant to Scottish Borders Council and SEPA for information on any complaints made regarding the working practices of MacLean Eggs or any related businesses at … Weather warnings for rain and snow have been issued by the Met Office for the Scottish Borders, covering right through until 12noon on Thursday. Address: Council Headquarters However, Scottish Borders Council said it had decided the complaint about the chimes was "not unreasonable". If yours is not, then the subsequent actions to consider are clearly shown on the website. Sources of nuisance noise in residential areas include: 1. barking dogs: we have published reducing barking: guidance for dog owners 2. antisocial behaviour: neighbourhood noise is included in Part 5 of the Antisocial Behaviour etc. It has now decided to take action and ordered the bells to be stopped between midnight and 0715 BST. 19th January 2021. Report noise or antisocial behaviour to your council Some local councils provide mediation services. At a meeting of the council on Friday, September 25, councillors were asked to approve a motion declaring a climate emergency, following the … When you make your complaint remember to tell us: We understand that you may be unable, or reluctant to make a complaint yourself. 'the Marches'; Scottish Gaelic: Crìochan na h-Alba) is one of 32 council areas of Scotland. When you are reporting antisocial behaviour to us, tell us: your name, address and phone number; where the problem is happening; the name of the person causing the problem Old dogs can be taught new tricks. If the issue you want to raise is in relation to our action or lack of action, or about the standard of service we have provided, you may wish to make a formal complaint. The local authority received a complaint from a local guest house about the noise. Newtown St. Boswells We can take complaints from a friend, relative or an advocate, if you have given them your consent to complain for you. Compliments and complaints Scottish Borders Housing Association is committed to providing high quality Customer Services . DESPITE receiving an average of four complaints every week about noise, Scottish Borders Council hasn't pushed for a single prosecution. For free confidential, advice and guidance regarding antisocial behaviour. 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