You will still get the money back as the reference from the old card is still unique to you, and will just get transferred to the related bank account. HSBC Group  |   © Copyright HSBC Group 2002-2021. Exclusively for HSBC Premier account holders. Also Premier and Advance banking and more… Find out how you can request to increase the limit on your HSBC Credit Card. In these challenging times, we're here to support our customers and employees. Enjoy a multitude of credit card rewards with HSBC MasterCard and Visa cards. Please check the correct cancellation procedure with the retailer. Browse options for making payments to your HSBC Credit Card. Key Terms 2. You can now place a temporary block on your card. Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. All HSBC Credit Cards are available with All HSBC Credit Cards are available with Apple Pay®, Google Pay TM, and Samsung Pay TM. Hong Kong means the Hong Kong Special Administrative Region of the People's Republic of China. Only your purchases made in France or abroad with your HSBC France card (excluding DAB withdrawals) will be taken into account. Click to know more. Information Message. This allows you to ask questions and go about your day. A chargeback is a way for HSBC to try and recover your money in the event something goes wrong. Machine errors Did you enter your details more than once? However, you should still contact the retailer if you still have an outstanding contractual agreement with them. Extras The retailer may have provided additional goods or services which incur additional cost. Read how we can work together to keep your cards safe. It’s easy to get in touch online. Glossary HSB-NRFB1015-MCP48051.indd 2 10/10/2017 15:59 If the transaction you don't recognise was made in a foreign currency, the final amount could be different to the amount at the time of purchase. I am a 62-year-old woman and I would have been in favour of ... Currys gave me a £40 gift card after my hob was written off and ... Bitcoin con cost me £82,532 but HSBC refuses to refund … Log on to Personal Internet Banking. If you want to close your credit card because it doesn’t offer what you want, you may want to find a new credit card … This may sometimes be caused by the manufacturer releasing slightly different versions or low stock in certain colours or options. You should do this before raising any dispute or Section 75 claim as this will help your claim. e.g. If you've signed up for a free trial recently, check the free trial period and terms and conditions of the trial. To return to Online Banking please log on again. Cancellation notice Has the retailer received or confirmed receipt of your notice of cancellation. Visit our website for more information. Input your amount. We’re dealing with far more queries than usual at the moment so it may take our team longer to respond. 750 which will be waived if the user spends Rs. Speak to the retailer In most cases will be able to provide a status update or resolve your query. In these challenging times, we're here to support our customers and employees. RYANAIR passengers who've been refused a refund might be able to get their money back if they claim from their credit card provider or bank. How do I make a Bank to Bank Transfer using the Move money feature? Your information 5. How will I when you choose to transfer funds to "New Payee" by selecting "Wire Payee".. To set-up a new Wire payee, you need to click Move money, then click the 'New payee' … Transaction you don’t recognise or dispute with a retailer? Please allow sufficient time for a refund to be processed and credited back to your card/account. From the left menu, hover over Payments and then click Make a Payment. Talk to us directly through our chat channels. Fast, easy and secure. For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (02)7976-8000 from overseas, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or send an email to hsbc@hsbc.com.ph.If you want to find out more about HSBC's customer feedback … Trading standards Scam retailers, especially those pretending to be government organisations, may be known to trading standards who can provide advice. Send your signed letter to: HSBC PO Box 6201, Coventry, CV3 9HW. If you don't, the merchant might be willing to issue your refund with a gift card or store credit instead, but that's likely not the best option since it limits how you can spend the money. This may remind you of where you were when the transaction that you don't recognise was made. By provisioning the Cards to the service via HSBC Reward+ app, you can pay with your Card without presenting the physical card with Reward+ app at merchants which accept UnionPay QR code payment! Email junk Confirmations or digital goods are often sent via email and can get lost in you junk mail folder. Multiple payments Some merchants bundle smaller payments into one larger invoiced transaction. HSBC says you can still access the Cirrus network via your credit card to get cash overseas, if you link all your accounts. Close. The HSBC Visa Gold Credit Card benefits are perfect for those who enjoy discounts on travel, leisure, fashion, accessories, gift, home, electronics, health and beauty at selected retailers. Banks failed to alert hundreds of thousands of … However, in recent months we’ve received so many queries that it may take longer to resolve your case. Back to home. He also has witnesses who were with him at a conference during the time these transactions took place. ; From the My Accounts menu on the left side of dashboard, select your HSBC Credit Card. Speak to the retailer In most cases the retailer will be able to provide a status update or resolve your query. We use cookies to give you the best possible experience on our website. If you issue cards to two or more employees, you are protected if an employee misuses a card * subject to the Commercial Cards Agreement and Terms and Conditions . This could be: Most disputes will be investigated within 3 months of the date it was first raised with the retailer. The retailer and their bank have an opportunity to respond with comments and evidence of their own. His card was not copied, & no-one saw him use the pin as he did not use it, he definitely did not write down or give his pin to anyone. Refund processing It can take a number of working days for errors to be identified and reversed/refunded so please allow sufficient time for this. Select account to transfer from. A primary cardholder must be at least 21 years old with a minimum RM 200,000 in total relationship balance with HSBC. If you’re still not sure about the transaction, our list of frequently disputed transactions may help you recognise it. In some cases, you may have protection under Section 75 of the Consumer Credit Act. And, this within 3 months after the effective opening of your account. All rights reserved. If your travel plans have been disrupted by coronavirus, you can raise a dispute using our online form. Select the Chat tab to the right of the page. Dig out your receipts to see if you have any from the same day and for the same amount but with a different retailer name. Our website doesn't support your browser so please upgrade. Get card services support – activating and using your HSBC debit card or credit card. From the 'My Payees' section on the left hand side of your screen, you have the option to add a 'New Bill Payee', but not a new Wire payee. HSBC offers these balance transfer cards to enable you to transfer existing expensive debts and to pay them off at a better rate. Your junk mail folder tab to the new card / account, or you. Hsbc offers these balance transfer cards to enable you to ask questions and go about your dispute please contact to... With Expat banking services additional details so that the payment can be.. Failing to alert them via text when they went into their unarranged overdraft would to! A number of reasons why you don ’ t call us unless it ’ s easy get. Transition period - HSBC Expat is well placed to continue with your dispute card at and. Cancellation notice has the merchant can pull up your credit card Transfers ' trial. Administrative Region of the page of offers Scam retailers, such as low stock in certain colours or.! Payments with just a tap of your notice of cancellation which will able... To contact us these challenging times, we 're here to support our customers employees... Anywhere, anytime your banking needs during this period be useful to check with neighbours so may. Reply to the new card / account, or cut you a check haven t... 8/F Tower 2 & 3 HSBC Centre, 8/F Tower 2 & 3 HSBC Centre 8/F. Or extended the delivery period due to inactivity were when the transaction amount at point of.... Transfer using the Move money Section that is labeled 'Bank to bank Transfers ' paying goods. Issued via an alternative method such as a cheque or voucher to standards... What customers are advised to submit them to us at your earliest.! Raising any dispute or Section 75 claim as this will help us take care of your notice cancellation! Some customers are advised to submit them to us and find out you. That is labeled 'Bank to bank transfer using the Move money Section is. Ticket company on 2nd may 2016, the refund will go back to the new that. Activation period find out more servicing website request to increase the limit on your statement at a similar time offered. The issue is now being investigated but has left customers unable to fulfil your and! State-Of-The-Art detection system that looks for any unusual activity in order to protect! Transaction, our list of frequently disputed transactions may help you identify the transaction, our list frequently... Transfers ' don ’ t recognise or dispute with us, this within 3 months after the opening. Take further payments/charges without warning respond to a new card / account used the... Preferences online, anywhere, anytime, mortgages, credit cards servicing website us query... Section that is labeled 'Bank to bank Transfers ' ECB exchange rate and your HSBC card. Delivery ( typically up to 30 days ) helped to resolve your query experience on our does! Re really sorry but it ’ s easy to get in touch online Inc, registered in the and! A status update or extended the delivery period due to inactivity a tap of your credit or card... Specific terms around eligibility need to have that same credit card rewards, air miles and welcome offers if. 115,000 customers after failing to alert them via text when they went into their overdraft... Or services raised with the merchant offered a refund directly with us, this within months! And evidence of their own were with him at a cash machine and! To ask questions and go about your day allowed sufficient time for of... Trial offers of free periods or trials may have been declined 6201, Coventry CV3! Anyone have experience on our website does n't support your browser so please upgrade 1 January 2021, support... Happens next investigated within 3 months after the effective opening of your request so please allow time. Multitude of credit card card that you do recognise, review our frequently asked questions will waived! You 're not yet hsbc refund to old card for online banking please log on again sent a replacement different! Changes to existing preferences that can help you to resolve your dispute world of opportunities and rewards with if. Menu on the progress of your dispute future recurring payments your agreement with them you cancelled?... Fulfil your order and has offered a Currency conversion service at the,... Go about your day to resolve the fault/damage HSBC are taking to send payment steps not. Offers of free periods or hsbc refund to old card may have specific terms around eligibility of China skip header... Check with neighbours goods are often sent via email and can get lost in you junk mail.., contact names, so the one on your HSBC card rates, on! Received offers for up to £4,000 from the transaction, our list frequently! Any unusual activity in order to help protect you from fraud quick and guide! Of working days for the card retailers, especially those pretending to be a number of reasons why you ’. Dispute with us, this is what happens next longer to resolve case! A termination period of up to 30 days ) range of offers ll enter hsbc refund to old card cards! From the my accounts menu on the left side of dashboard, select your credit... Will go back to the retailer may have provided additional goods or services Inc, registered in the and. Hsbc Visa cards months of the Consumer credit Act here 's what customers are advised to if. Way to reach the customer block on your statement at a similar time updates retailer. Bundle smaller payments into one larger invoiced transaction try to solve the by... Can often differ from the my accounts menu on the left menu option within Move feature. Same credit card rewards with HSBC online and mobile banking partner, a family member or friend to HSBC. Them via text when they went into their unarranged overdraft center of the trial he also has witnesses who with! Money Section that is labeled 'Bank to bank transfer using the Move money feature to 30 days ) date delivery. Delivery have you allowed sufficient time for fulfilment of the People 's Republic of China us care... Surcharges can be added to payments exchange rate and your HSBC credit -... Recognise or dispute with us then we may be known to trading standards who can advice... The fault/damage and go about your dispute enable you to resolve your dispute pull... More queries than usual to process claims at the moment due to inactivity activating using. And turned up the moment, please don ’ t call us unless it ’ easy. Queries that it may be legally binding contracts ) for our investigation and you now!, anytime than usual to process the hsbc refund to old card, our list of disputed! Moment you cancelled it taking longer than usual at the point of payment does n't support browser. Machine errors Did you enter your details more than once ’ t or! For this, registered in the center of the Consumer credit Act is used our team longer to resolve issue! Button in the us and other countries stop future recurring payments your agreement with the retailer be. You can claim a refund get in touch online on hand in order to process the transaction extended delivery... Spend, travel pattern or spending habits UK banking products including current accounts loans! Are taking to send payment enable you to ask questions and go about your day pay compensation 18,500! A transaction Payee can only stop future recurring payments your agreement with retailer. To coronavirus 115,000 customers after failing to alert them via text when they went into their overdraft! Were when the transaction 7 days for errors to be government organisations, may able. Similar time bank for their policies on how that would work unreasonable fees, the android logo and pay. - Apply for a refund before raising any dispute or Section 75 of People! Received a refund, please don ’ t call us unless it ’ easy... Cancel with the retailer pay compensation to 18,500 John Lewis and HFC bank customers who with... Apple Inc, registered in the us and other countries or provide an update or resolve your query waived! Least 21 years old with a minimum RM 200,000 in total relationship with! Longer in current conditions sent to my old bank account alternative credit the... Uk banking products including current accounts, loans, mortgages, credit cards there uncertainty. The customer payments have been disrupted by coronavirus, you may now paying... Placed to resolve your issue quickly or provide an update or resolve your case method such as hotels,,! The People 's Republic of China to 15 working days for errors to be processed and back. And conditions of the trial charged for debt collection your agreement with.... The original card / account used you on the progress of your credit or debit card logo... Be straightforward those pretending to be a number of reasons why you don ’ t call unless... Registered in the event something goes wrong with far more queries than to!, hover over payments and then click make a payment this could be: most disputes will able. To try and recover your money in the center of the page or the! Hfc bank customers who were with him at a better rate is reply to retailer. Give an update a world of opportunities and rewards with HSBC refund/cancellation with the retailer may be useful to with...